Privacy Policy

1. Introduction

Hormuz ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our business management platform, including point-of-sale services.

By accessing or using Hormuz, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and business address when you register.
• Business Data: Inventory records, sales transactions, prescription data, customer records, and supplier information you enter into the platform.
• Communication Data: Messages, support tickets, and feedback submitted through our platform or email.

2.2 Information Collected Automatically

• Usage Data: Login times, features accessed, pages viewed, and interaction patterns within the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies & Tracking: Session cookies for authentication and analytics cookies to improve our service.

3. How We Use Your Information

• Provide, maintain, and improve our business and POS services
• Process transactions and manage business operations
• Send important service notifications and updates
• Respond to support requests and provide technical assistance
• Analyze usage patterns to enhance platform performance and user experience
• Comply with legal obligations and regulatory requirements applicable to your operations
• Detect, prevent, and address fraud, security breaches, or other illegal activities

4. Data Sharing & Disclosure

We do not sell your personal or business data. We may share information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (hosting, analytics, payment processing) under strict data protection agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• With Your Consent: When you have explicitly agreed to share your information with a third party.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Regular security audits and penetration testing by third-party firms
• Role-based access controls and multi-factor authentication
• Automated backups with geo-redundant storage
• Employee access restricted on a need-to-know basis with audit logging

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove or anonymize your data within 30 days, except where retention is required by law (such as transaction records for tax or regulatory compliance).

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Children's Privacy

Hormuz is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and, for significant changes, by sending a notification to your registered email address. Your continued use of Hormuz after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: